Support
We want Watch Assistant to feel reliable on your wrist. If something's not working, this page is the fastest way to get unblocked.
Frequently asked
The watch app freezes after I tap a complication.
Force-quit the app (long-press the side button → power off slider → press and hold the Digital Crown) and reopen. If it persists, restart the watch. If it still happens, please email us with your watch model and watchOS version.
How do I cancel my subscription?
Open the iOS Settings app → tap your name at the top → Subscriptions → Watch Assistant → Cancel Subscription. Apple processes the cancellation; we don't have visibility into it from our side.
I bought Pro on another device. How do I restore it here?
Open the iPhone companion app → Settings → Subscription → "Restore purchases". Make sure you're signed into the same Apple ID you used for the original purchase.
The assistant gave me a wrong / outdated answer.
AI replies are generated automatically and can be inaccurate. Always verify important answers from a primary source — especially anything related to health, finance, legal, or safety. For emergencies, contact your local emergency services.
The microphone permission was denied. How do I re-enable it?
On the iPhone, go to Settings → Watch Assistant → toggle Microphone on. Then re-launch the watch app.
How do I delete all my data?
Inside the watch app: Settings → "Clear all history" (if available) or simply delete each conversation from the History list. Uninstalling the watch + iPhone apps removes everything stored locally.
Still stuck?
Email hello@aly.watch with:
• your watch model + watchOS version
• the iPhone iOS version
• the app version (visible in iPhone app → Settings → About)
• a short description of what happened
We try to reply within two business days.